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COVID-19 Update

 
ORDERS ARE TAKING UP TO 3 DAYS DUE TO THE EXTRA SOCIAL DISTANCING MEASURES WE HAVE PUT IN PLACE TO KEEP OUR WAREHOUSE EMPLOYEES AND COURIERS SAFE
 

Dear All

Due to the global pandemic, here are a few updates from the Candy Coat Team

• With a minimized workforce and working to government guidelines in the Candy Coat warehouses, orders are being processed up to 3 days. Processing is the number of days it can take for warehouse staff take to pick, pack and process your order. Delivery is the number of days its takes to deliver once dispatched. Therefore delivery charges still apply. You will not be entitled to any refunds of delivery charges as these still apply.

• Standard deliveries are taking up to 5 working days but generally sooner with Royal Mail

• DHL is currently available and running as normal to both the USA and UAE

• Restock of products and popular kits will be restocked on an on-going basis. Customer support will not be able to give any dates of items that sell out fast

• June’s Subscription will run as normal however dispatch will remain at the end of the month due to the amount of time it is taking to produce the boxes

• Complimentary candy service is currently available

• Confectionery will no longer be available in kits. The complimentary service is available and can be added onto any order over £25

• Candy Coat DO NOT accept returns of cosmetic products. Replacements and refunds will be granted if products are damaged in transit only.

• Telephone lines are currently closed. For assistance please visit live chat or email customer support during office hours which is 9am - 5pm Monday to Friday

Thank you

Candy Coat