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COVID-19 Information


 

Dear All

We would like to share with you actions we are taking in light of the current situation

• With a minimized workforce and working to government guidelines in the Candy Coat warehouses, orders are being processed up to 5 days and up to 7 days if you ordered during the Christmas period

Processing is the number of days it can take for warehouse staff take to pick, pack and process your order. Delivery is the number of days its takes to deliver once dispatched. Therefore delivery charges still apply. You will not be entitled to any refunds of delivery charges as these still apply

• Standard deliveries are taking up to 3 working days but generally sooner with Royal Mail

• DHL is currently available and running as normal to the USA, Europe and UAE

• Restock of products and popular kits will be restocked on an on-going basis. Customer support will not be able to give any dates of items that sell out fast

• January’s Subscription will run as normal however dispatch will remain at the end of the month due to the amount of time it is taking to produce the boxes. The date of dispatch will be updated on the subscription page

• Complimentary candy service is currently available

• Candy Coat DO NOT accept returns of cosmetic products. Replacements and refunds will be granted if products are damaged in transit only.

We appreciate your understanding for any delays. We are available for all your needs via live chat or email

Thank you

Candy Coat