frequently asked questions
Are Your Products Cruelty Free?
100%. Candy Coat products are not tested on animals.
How much is shipping?
SERVICES APPLY ONCE ORDERS ARE SHIPPED. PROCESSING IS 2 WORKING DAYS.
UK Delivery
Royal Mail Tracked Tracked - 1-2 days £3.99
Royal Mail Standard - 2 days £2.95
DPD Next Day £4.99
USA & Canada
(1-2days) - £15-£25 International Express
Australia + New Zealand
(5 - 7 working days) £15-£25 International Express
Europe
Royal Mail Standard (3 - 5 days) £6-£10
(1 - 5 working days) £9-£15 International Express
UAE
(5 - 7 working days) £15-£25 International Express
Rest of the world (5 - 7 working days) £10-£25 International Express
Do you ship worldwide?
Yes we ship worldwide!
What's the difference between all your gel polishes?
The first gel colours to emerge were the classics. They offer a superior gel selection of shades that deliver 2-3 weeks of durability if applied correctly.
The candy stix are a hema free range of gel polish pens. Though not salon-grade, it is a quality product that does not require a base or top coat giving you glossy nails in minutes.
Pro Palette presents a variety of gel color strictly for professionals. With its premium scratch-resistant gel formula, clients can expect chip-free wear and high shine that lasts for weeks.
What's the best lamp to use?
The standard lamp wattage is 48W Recommended options include mini LED nail lamp or the 48w candy lamp. The candy stix lamp is suitable for on the go manicures with candy stix and gel babies. For professionals, the 86w pro machine is the top choice.
Do You Offer Any Discounts Or A Loyalty Program?
We certainly do! We have our Gumball Reward program which is free. Simply click on the pink tab on the bottom to get started. It's so fun!
Points are redeemed on purchases minus shipping, tax and any discounts applied. Points cannot be transferred and are non-refundable. Duplicate actions are recorded and will not be added onto your account.
What Is The Minimum Age When Using Gel Polish?
Candy Coat advises that gel polish products are to be used on adults over 18. If you are a visitor under this age please sought parental permission before browsing.
Do I Need To Use A Base And Top Coat?
Candy Coat products have been formulated to work exclusively together.
It is an absolute must that you use our products together. Pairing our formula with other products may not give you the desired results you expect. Always lay the foundation with our base coat, apply thin coats of colour and finish with either our regular or super shiny no wipe top coat.
Can I use other brand base and top coats with Candy Coat
We do not advise this as it may not last we well.
I am a nail professional, can I purchase your products?
Absolutely! Candy Coat offer a collection of products for professional use only
I am a Salon Interested In Stocking Your Brand, What Do I Do?
We love working with salons contactsalons@lovecandycoat.com
Do you offer training?
We'll be offering training kits very soon with a super fun manual to help you understand everything nails.
I Love Your Products And Want To Start A Salon Business, Can You Give Me Some Advice?
Well done for taking the first step! Please ensure you are qualified and insured before offering services to the public. For more help and advise contact our salons team salons@lovecandycoat.com
Do you offer discounts for salons and pros?
Yes absolutely! We offer a free pro membership program that enables 20% off pro products all year round. Visit the Candy Coat PRO section via the menu for more information
I need help with my order, who do I contact?
For help with your order email customercare@lovecandycoat.com who will respond within 48 hours