Orders are generally fulfilled within 24 - 48hours. We aim to dispatch orders placed before 3pm on Monday through Thursday the same day.
How much is postage?
- £2.50 (Royal Mail - up to 4 polishes includes Northern Ireland)
- £4.99 (DPD - Next working day)
- Subscription Box FREE
- £10.00 - £25.00
- £8.00 - £25.00
When will my order be dispatched?
The processing time for pick n mix orders is 24 - 48hours. All orders are dispatched with Royal Mail or DPD. DPD will deliver the next working day after your order has been dispatched.
Excludes Northern Ireland, Republic of Ireland, Scottish Highlands, Isle of Man, Scilly Isles and Channel Islands.
Colour boxes and Subscription boxes are dispatched from the 21st to 25th of each month.
What methods of payment do you accept?
How do I place and pay for my order?
Orders are placed via our website. We do not take orders via social media or phone.
How do I know where my order is?
You can easily track your order via your shipping confirmation. Simply click on the pink 'Track Shipment' button your confirmation email.
If your box is being delivered by DPD, you will receive a system generated email from them with your tracking slot. If you need some help, visit us on live chat! We do not assist with orders via social media.
I ordered the wrong colour, can I swap for another?
Once an order has been processed we are unable to make any changes. Your order can be cancelled and a new order will need to be placed.
Do you ship worldwide?
Will I incur additional customs and duty charges?
All duties and/or taxes are the responsibility of the customer and are not collected by Candy Coat, nor are they included in the order total. Any applicable fees will be due upon delivery and the responsibility of the buyer.
All sales are final. Due to the nature of the product and for health and safety, we do not offer refunds or exchanges on any nail related products.
Subscription box and colour box products are not refundable. Candy Coat under no circumstance will issue refunds based on images of empty boxes. Each order before it leaves our candy factory will be digitally scanned and will leave in tact and sealed with a packing slip.
One of my colours have been unfulfilled, what does this mean?
On the rare occasion that a colour has been unfulfilled on your orders, this simply means it will be dispatched separately. Should there be any issues, customer support will inform you as soon as possible.
What do I do if I receive a broken or missing item?
We understand that accidents do happen however we are not liable for any damage once your order leaves our hands. If you have received the wrong item or a missing item, please contact us immediately as we will not be able to rectify mistakes after 7 working days.
Please email an image of any product you believe is faulty and customer support will troubleshoot. Please note we do not refund postage on any authorised returns. You will be liable for any return postage fees.
I need help with my order, who do I contact?
For help with your order email firstname.lastname@example.org