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delivery + returns

My Order

Shopping at Candy Coat is super fun and easy. Simply use the menu to select items you are looking for and scroll away or use the search bar on the top right to find products. 

Orders are placed via our website only. We do not take orders via social media or phone.   

Unfortunately we do not offer pre-orders on any products.

The processing time for orders is 2 working days. This does not include weekends. All orders are dispatched with Royal Mail Tracked, DPD or DHL.

Orders are processed within 2 working days. This is the time it takes to process, pick and pack your order. It does not include delivery. Please be aware that we do not process or or deliver orders on a Saturday Sunday or Bank Holiday. If you place an order on Thursday or Friday, this will be received and dispatched on Monday for delivery on Tuesday.

If a delivery time frame is offered, please be aware this is Royal Mail or DPD's aim and not a guarantee.

We accept all major debit, credit cards, Paypal, Apple Pay and Google Wallet.

You can easily track your order via your shipping confirmation. Simply click on the pink 'Track Shipment' button your confirmation email.

If your box is being delivered by Royal Mail or DPD, you will receive a system generated email from them with your tracking slot. If you need some help, visit us on live chat! We do not assist with orders via social media. 

Once an order has been processed we are unable to make any changes. Your order can be cancelled and a new order will need to be placed.  

On the rare occasion that a colour has been unfulfilled on your orders, this simply means it will be dispatched separately. Should there be any issues, customer support will inform you as soon as possible. 

Fulfillment + Dispatch

Your Candy Coat order will be processed and fulfilled within within 2 working days. This does not include weekends.

If you choose a next day delivery option, please note that it is only dispatched once it has been fulfilled.

We aim to dispatch orders placed before 3pm on Monday through Thursday the same day. **During deal days, promo days, free shipping, bank holidays, black friday and christmas, there may be a maximum of 5 day processing.

Orders take 2 working days to process. This means your order will be fulfilled and dispatched on Monday.

All duties and/or taxes are the responsibility of the customer and are not collected by Candy Coat, nor are they included in the order total. Any applicable fees will be due upon delivery and the responsibility of the buyer. 


Candy Coat ships worldwide. 

Yes we do! We offer a super fast express service with DHL which takes 1 - 3 working days. 


UK Delivery

Royal Mail Tracked Tracked - 1-2 days £3.99

Royal Mail Standard - 2 days £2.95

DPD Next Day £4.99

USA & Canada
(1-2days) - £15 DHL Express 

Australia + New Zealand 

(5 - 7 working days) £10.00 - £20.00 DHL Express 


Royal Mail Standard (3 - 5 days) £6-10

(1 - 5 working days) £6 - 8
£13 DHL Express


(5 - 7 working days) £10.00 - £20.00 DHL Express

Rest of the world (5 - 7 working days) £10.00 - £25 DHL Express

Refunds + Returns Policy

Faulty items must be reported within 14 days for a refund. 

Products must be in a brand new saleable condition, in the original packaging. 

Each order before it leaves our candy factory will be digitally scanned and will leave in tact and sealed with a packing slip. 

For authorised refunds, please note this may take up to 10 working days for your bank to complete. This can vary greatly between card issuers.  

All items are quality controlled and checked before they are dispatched to our customers.

If your item has been damaged in transit, please email us immediately with an image. Damaged items that are in an unusable condition will be replaced. If you have received the wrong item or a missing item, please contact us immediately as we will not be able to rectify after 7 working days. 

Please email an image of any product you believe is defective within 14 days and customer support will troubleshoot, replace or refund. Please note we do not refund postage on any authorised returns. You will be liable for any return postage fees. 

For help with your order email