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delivery & returns

When will my order be dispatched?

Pick 'n' mix orders can take 48 hours to process. 

Colour boxes and Subscription boxes are dispatched on or around 21st of each month.

Can I cancel or change my order?

If you decide to change your order whilst it is still processing please email us immediately. Once it has been dispatched, you will need to receive the item and return it in it's original packaging. If you have submitted an order through the website and wish to add or remove products please email us customercare@lovecandycoat.com

What methods of payment do you accept?

We accept all major debit, credit cards and Paypal. 

How do I place and pay for my order?

Orders are placed via our website. We do not take orders via social media or phone.   

Can I update my order?

Once an order has been processed we are unable to make changes. 

Do you ship worldwide?

Yes we ship worldwide!

How much is postage?

UK delivery (1 - 3 working days)
  • £1.50 - £15.00
 Republic of Ireland
  • £7.00
USA & Canada - (5 - 10 working days)
  • £10.00 - £25.00
 Australia + New Zealand  (5 - 10 working days)
  • £20.00
 Europe  (3 - 5 working days)
  • £10.00 - £15.00
 UAE  (5 - 10 working days)
  • £15.00
 Rest of the world  (5 - 10 working days)
  • £25.00

Will I incur additional customs and duty charges?

All duties and/or taxes are the responsibility of the customer and are not collected by Candy Coat, nor are they included in the order total. Any applicable fees will be due upon delivery and the responsibility of the buyer. 

Refunds

We strongly advise that you opt for a tracked service on all orders as we will NOT be held responsible for missing orders if a 1st class option is selected upon submission of a certificate of postage. Please note we do not refund postage. You will be liable for any return postage fees. 

What do I do if I receive a broken or missing item?

We understand that accidents do happen however we are not liable for any damage once your order leaves our hands. If you have received the wrong item or a missing item, then please contact us immediately as we will not be able to rectify mistakes after 7 working days.