1.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within fourteen days of placing your order, or of receiving the products.
1.2 To cancel an order before delivery, please contact us by e-mail at: firstname.lastname@example.org to tell us. Provided the order has not yet been sent out, we will be able to cancel your order at that point and provide you with a refund.
All products must be returned in a
good and saleable condition, and you will then receive a full refund of the price you paid for the products. However, you will remain responsible for paying any costs of returning the products to us.
1.4 If we receive any goods back from you in damaged or unsaleable state, we will be entitled to deduct from your refund such reasonable amount to account for the damage (if the goods are totally unsaleable, then we do not have to provide you with any refund).
1.5 We will process any refund due to you as soon as possible and, in any case, within 14 days of the day we receive the products back from you.
1.6 If you have returned any products to us because they are faulty or mis-described, we will refund the price of a defective product in full.
1.7 We refund you on the credit card or debit card used by you to pay.
Products must be in a brand new saleable condition, in the original packaging.
For authorised refunds, please note this may take up to 10 working days for your bank to complete. This can vary greatly between card issuers.