delivery & returns
When will my order be dispatched?
Pick n mix orders will be fulfilled and dispatched within 48hours.
Colour boxes and Subscription boxes are dispatched from the 21st to 25th of each month. This is the last date of dispatch!
All orders are dispatched with Royal Mail or DPD. DPD will deliver the next working day after your order has been dispatched. Excludes Northern Ireland, Republic of Ireland, Scottish Highlands, Isle of Man, Scilly Isles and Channel Islands.
What methods of payment do you accept?
How do I place and pay for my order?
Orders are placed via our website. We do not take orders via social media or phone.
How do I know where my order is?
You can easily track your order via your shipping confirmation. Simply click on the pink 'Track Shipment' button your confirmation email. If you need some help, visit us on live chat! We do not assist with orders via social media.
I ordered the wrong colour, can I swap for another?
Once an order has been processed we are unable to make any changes.
Do you ship worldwide?
How much is postage?
- £1.50 - £15.00
- £10.00 - £25.00
- £8.00 - £25.00
Will I incur additional customs and duty charges?
All duties and/or taxes are the responsibility of the customer and are not collected by Candy Coat, nor are they included in the order total. Any applicable fees will be due upon delivery and the responsibility of the buyer.
All sales are final. Candy Coat under no circumstance will issue refunds based on images of empty boxes. Each order before it leaves our Candy Factory will be digitally scanned and will leave in tact and sealed.
Please note we do not refund postage on any returns/exchanges on any authorised refund. You will be liable for any return postage fees.
What do I do if I receive a broken or missing item?
We understand that accidents do happen however we are not liable for any damage once your order leaves our hands. If you have received the wrong item or a missing item, then please contact us immediately as we will not be able to rectify mistakes after 7 working days.