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Shopping at Candy Coat is fun and super easy. Simply use the menu to select items you are looking for and scroll away or use the search bar on the top right to find products. 

Orders are placed via our website only. We do not take orders via social media or phone.   

Unfortunately we do not offer pre-orders on any products.

The processing time for orders is 2 working days. All orders are dispatched with Royal Mail Tracked, DPD or DHL.

DPD will deliver the next working day after your order has been dispatched. 

Orders are still processed within 2 working days. If you select the DPD next day option, you will receive your order next day once dispatched

We accept all major debit, credit cards, Paypal, Apple Pay and Google Wallet.

You can easily track your order via your shipping confirmation. Simply click on the pink 'Track Shipment' button your confirmation email.

If your box is being delivered by DPD, you will receive a system generated email from them with your tracking slot. If you need some help, visit us on live chat! We do not assist with orders via social media. 

Once an order has been processed we are unable to make any changes. Your order can be cancelled and a new order will need to be placed.  

On the rare occasion that a colour has been unfulfilled on your orders, this simply means it will be dispatched separately. Should there be any issues, customer support will inform you as soon as possible. 

Fulfillment + Dispatch

Your Candy Coat order will be processed and fulfilled within 2 working days. This does not include weekends.

If you choose a next day delivery option, please note that it is only dispatched once it has been fulfilled.

We aim to dispatch orders placed before 2pm on Monday through Thursday the same day. **During deal days, promo days, free shipping, bank holidays, black friday and christmas, there may be a maximum of 5 day processing. 

Orders take 2 working days to process. This means your order will be fulfilled and dispatched on Monday.

All duties and/or taxes are the responsibility of the customer and are not collected by Candy Coat, nor are they included in the order total. Any applicable fees will be due upon delivery and the responsibility of the buyer. 

Delivery

Candy Coat ships worldwide. 

Yes we do! We offer a super fast express service with DHL which takes 1 - 2 working days. 

UK Delivery

Royal Mail Tracked 24 £3.99

Royal Mail Trak8 £2.95

DPD Next Day £4.99

USA & Canada

(1 - 7 working days) £9
£16 Next Day DHL Express 

Australia + New Zealand 

(5 - 7 working days) £10.00 - £20.00 DHL Express 

Europe 

(1 - 5 working days) £6 - 8
£13 DHL Express

UAE 

(5 - 7 working days) £10.00 - £20.00 DHL Express

Rest of the world (5 - 7 working days) £10.00

Refunds + Returns Policy

All sales are final. Due to the nature of the product and for health and hygiene, we do not offer refunds or exchanges on any cosmetics or nail products.

Subscription box, candy kits and colour box products are not refundable. Candy Coat under no circumstance will issue refunds based on images of empty boxes. Each order before it leaves our candy factory will be digitally scanned and will leave in tact and sealed with a packing slip. 

For any authorised refunds due to damages only, please note this may take up to 10 working days for your bank to complete. This can vary greatly between card issuers.  

All items are quality controlled and checked before they are dispatched to our customers.

If your item has been damaged in transit, please email us immediately with an image. Damaged items that are in an unusable condition will be replaced. If you have received the wrong item or a missing item, please contact us immediately as we will not be able to rectify after 7 working days. 

Please email an image of any product you believe is defective within 14 days and customer support will troubleshoot. Please note we do not refund postage on any authorized returns. You will be liable for any return postage fees. 

For help with your order email customercare@lovecandycoat.com