When will you process my order?
Orders are fulfilled within 24 - 48hours. We aim to dispatch orders placed before 4pm on Monday through Thursday the same day. **During deal days, promo days, free shipping, bank holidays, black friday and christmas, there may be a maximum of 5 day processing.
Where do you ship your products?
Candy Coat ships worldwide.
Do you ship to the US and Canada?
Yes we do! We offer a super fast express service with DHL which takes 1 - 2 working days.
How much is delivery?
- £2.95 (Royal Mail 48 - up to 4 polishes includes Northern Ireland)
- £4.99 (DPD - Next working day once dispatched)
- Subscription Box FREE
- £8.50 (DHL) - Premium Express Service
- £12.00 (DPD)
- £8.50 (DHL)
- £13.00 (DPD)
- £8.50 (DHL)
- £9.00 DPD 2 days
- £8.50 (DHL) 1 day
- £10.00 - £25.00 Landmark
- £16 Next Day DHL
- £20.00 DHL
- £8.00 - £15.00 Landmark
- £13 - 20 DHL
- £20.00 DHL
How do I place and pay for my order?
Shopping at Candy Coat is fun and super easy. Simply use the menu to select items you are looking for and scroll away or use the search bar on the top right to find products.
Orders are placed via our website only. We do not take orders via social media or phone.
Can I pre-order items?
Unfortunately we do not offer pre-orders on any products.
When will my order be dispatched?
The processing time for orders is 24 - 48hours. All orders are dispatched with Royal Mail or DPD. DPD will deliver the next working day after your order has been dispatched.
Excludes Northern Ireland, Republic of Ireland, Scottish Highlands, Isle of Man, Scilly Isles and Channel Islands.
What methods of payment do you accept?
How do I know where my order is?
You can easily track your order via your shipping confirmation. Simply click on the pink 'Track Shipment' button your confirmation email.
If your box is being delivered by DPD, you will receive a system generated email from them with your tracking slot. If you need some help, visit us on live chat! We do not assist with orders via social media.
I ordered the wrong colour, can I swap for another?
Once an order has been processed we are unable to make any changes. Your order can be cancelled and a new order will need to be placed.
One of my colours have been unfulfilled, what does this mean?
On the rare occasion that a colour has been unfulfilled on your orders, this simply means it will be dispatched separately. Should there be any issues, customer support will inform you as soon as possible.
Will I incur additional customs and duty charges?
All duties and/or taxes are the responsibility of the customer and are not collected by Candy Coat, nor are they included in the order total. Any applicable fees will be due upon delivery and the responsibility of the buyer.
Refunds + Returns Policy
All sales are final. Due to the nature of the product and for health and hygiene, we do not offer refunds or exchanges on any cosmetics or nail products.
Subscription box, candy kits and colour box products are not refundable. Candy Coat under no circumstance will issue refunds based on images of empty boxes. Each order before it leaves our candy factory will be digitally scanned and will leave in tact and sealed with a packing slip.
For any authorised refunds due to damages only, please note this may take up to 10 working days for your bank to complete. This can vary greatly between card issuers.
What do I do if I receive a broken or missing item?
All items are quality controlled and checked before they are dispatched to our customers.
If your item has been damaged in transit, please email us immediately with an image. Damaged items that are in an unusable condition will be replaced. If you have received the wrong item or a missing item, please contact us immediately as we will not be able to rectify after 7 working days.
What do I do if I receive a defective item?
Please email an image of any product you believe is defective within 14 days and customer support will troubleshoot. Please note we do not refund postage on any authorised returns. You will be liable for any return postage fees.
I need help with my order, who do I contact?
For help with your order email email@example.com