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faq

Can you tell me about Candy Coat?

Yes sure! Candy Coat is an e-commerce beauty brand. Our highly pigmented salon quality gel polishes are available in a variety of finishes including cremes, shimmers, neons, rich glitters, translucent, metallics, confetti, holos, marble, polka and pearls. As of 2017 Candy Coat now has a library of over 2000 gel polish colours. You'll find a flow of colour featured in our subscription box and online every month. We offer a monthly option for salons and pro's, a monthly rolling subscription box and an online pick 'n' mix colour shop.

What makes Candy Coat unique?

We're not a traditional nail care company. We're all about creating fun! Our brand and our colours evoke all things super cute. We develop exciting colours and create super fun boxes. Creating an element of surprise and excitement from the product to delivery is what we do! You'll even get some free candy now and again!

Totally focused on the unboxing factor and proudly known for our signature cute packaging, we believe every delivery should be a delight to unwrap. Our delicious products arrive in candy bags, cushioned in cotton candy holo shreds waiting to be unwrapped in one of our cool branded boxes! Check out lots of fun photos here

How long do Candy Coat gel polishes last?

Candy Coat lasts an average of 3 weeks, with a new record breaking 10 weeks! Lots of 3, 4, 5, 6, 7, 8, 9 week wear reposts from girls, pros and salons are visible on our Instagram + Facebook! Long lasting gels come down to application. It's always best to use our base and top coat to measure it's durability in addition to using a high quality UV or LED lamp with a minimum of 36W or 48W. If you have weak or brittle nails, use our super strength or even our tight bond which is perfect. 

Is Candy Coat 100% gel polish?

Yes Candy Coat gels are 100% gel polish, not hybrids! 

Do I need to use a base and top coat?

It is an absolute must that you use our products together. Pairing our formula with other products may not give you the desired results you expect. Always lay the foundation with our base coat, apply thin coats and finish with either our regular or super shiny no wipe top coat. 

How do I apply Candy Coat gel polish?

Candy Coat follows the standard application and removal processes. The gel polish cures 60secs on each step with LED and 2mins on each step with UV. Once your nails have been prepped, it's base, cure, colour, cure, colour, cure, top, cure! Always use thin coats, cleanse, a dab of our candy scented cuticle glaze and you are good to go!

How do I remove Candy Coat gel polish?

It's super easy with Candy Coat! With a light buff to the top coat, a good soak of acetone in cotton wool wrapped in foil or clips for up to 10mins, Candy Coat just flakes off. 

Which top coat is suitable to apply glitter to your gels?

To apply glitter use Candy Coat's regular top coat which gives a tacky inhibition layer for you to apply glitter perfectly. 

How do I apply the glitter to Candy Coat gels?

Once you've cured your second coat of colour and regular top coat, use our candy glitter brush to slowly burnish it into the inhibition layer. Once that's done, brush off any excess with a duster or fan brush and apply Candy Coat's Super Shiny No Wipe Top Coat to finish. 

I have thin nails and gel polish does not last on me, what do I do?

We got you covered! Once you have done a basic prep to your nails, apply some tight bond and let that air dry for 10 seconds. Apply a thin coat of base coat and cure for 60secs. Then apply super strength and cure for another 60 seconds. Apply another coat and cure for 60 seconds and finish with our super shiny no wipe top coat for shiny nails!

Will my nails chip?

You may have weak or brittle nails that do not take on gel polish for long! We have solved this problem with 2 products, Tight Bond and Super Strength. Apply both prior to any gel polish application. 

As long as you apply correctly, using our base and top coat, applying thin coats and using the correct lamp to cure, whilst ensuring that all fingers are positioned correctly in the lamp, you should have absolutely no problems!

Can I mix colours together?

Yes of course! Candy Coat have lots of fun colours and you can have so much fun mixing them together to create your own.  

How do I take care of my nails after a gel polish application?

Simply apply our sweet scented candy coated cuticle glaze on a daily basis! 

Can you tell me about the subscription box?

The subscription box features carefully curated Candy Coat gel colours and a mix of goodies. Our aim is to deliver a fun exciting box filled with our gels allowing you to get creative and build a gorgeous collection over time. You can cancel when you like!

When will I receive my subscription box?

Subscription boxes are available to order from the 1st of the month with a dispatch date from the 21st to the 25th of the month. Once dispatched you will normally receive your box within 2 working days. This is the last date of dispatch however we aim to have these out to you earlier!

Can you tell me about pick 'n' mix?

Our pick 'n' mix concept is an online colour shop, home to individual bottles. Every month new colours are added on for you to purchase.

Why do I see only a selection of colours on pick 'n' mix?

New colours are added onto the pick n mix shop every month!  We have hundreds of colours to share and feel it's more fun when there's something new to look forward to! Sign up to our newsletter so you don't miss out. 

How often do you restock?

We aim to restock every 3 weeks however dates vary depending on availability. New colours are added to pick n mix every month. 

Ho do I redeem my discount code?

To redeem 10% off your photo-review, you must review your whole order. One image must be used otherwise your order will be on hold.  

Are Candy Coat products sold at any other retailers?

No, Candy Coat products are sold exclusively on lovecandycoat.com 

What is the Colour Box?

This box is curated for salons and pro's. More information can be found here

What is Hard Candy?

Candy Coat's Hard Candy is a range of affordable high quality builder gel products. 

What is Sugar?

SUGAR is Candy Coat's new range of glitters and dusts!

I'm a salon and interested in stocking your brand, what do I do?

We love working with salons contact salons@lovecandycoat.com

Do you ship internationally?

For pick n mix yes we do, for subscription boxes not at this time!

What time is live chat available?

Candy Coat is open 24/7 but we're on live chat on Monday to Thursday from 9am - 5pm and Friday and Saturday from 9am - 3pm! 

Are your products cruelty free? 

Candy Coat products are not tested on animals. 

Do you currently have any job openings?

Not at present!